Grey Cashmere Trench Coat for Women – Handmade Moroccan
Grey Cashmere Trench Coat for Women – Handmade Moroccan
Genuine cashmere, hand-finished — not a factory trench.
This luxury grey cashmere coat is designed in a classic trench style, hand-crafted for a warm, elegant winter look. It's the timeless trench silhouette, made in a fabric warm enough for real winter.
Measuremtent:
Length: 95 cm / 37.4 in
Shoulder: 45 cm / 17.7 in
Chest: 62 cm / 24.4 in
Sleeves length: 57,5 cm / 22.6 in
Sleeves width: 17,5 cm / 6.9 in
Bicep: 21 cm / 8.3 in
Why you'll love it
- Classic trench cut: never goes out of style.
- Genuine cashmere: soft, warm and luxurious.
- Versatile grey: goes with everything from office wear to evening outfits.
How to wear it
Belt it over tailored trousers for work, or wear it open over a dress for dinner.
Care
Dry clean only.
We have 1 in stock, and it will not be restocked once sold.
- ✓ Handmade in Morocco
- ✓ Free tracked shipping via Aramex
- ✓ 30-day returns
Couldn't load pickup availability
- Secure Checkout — SSL Encrypted
- Money-back Guarantee — 30 days
Low stock: 1 left
Flexible Returns
Flexible Returns
If for any reason you are not satisfied with your order, you can return the item(s) for a refund within 30 days of receiving your order.
How to return an item
1. Contact us first through our contact page or at heritagehandmade833@gmail.com to let us know you would like to return an item. We will send you our return address and the documents required for customs clearance. Returns sent without contacting us first, or without these documents, cannot be accepted.
2. Pack the item carefully. Items must be unworn or unused, in the same condition you received them, with original tags and packaging. The goods remain your responsibility until they reach our workshop, so we recommend an insured shipping service and keeping your proof of postage until your refund is confirmed.
3. Ship it back within the 30-day window. Please allow for transit time — the parcel should be on its way to us within 30 days of receiving your order.
Return shipping costs
Return shipping costs are paid by the customer. The original shipping charges are not refundable.
Non-returnable items
Customized and made-to-order products are not refundable.
Refunds
Once we receive your return and confirm the item is in the same condition it was shipped in, we will email you to confirm, and refund your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.
Exchanges
We do not currently offer direct exchanges. The fastest way to get the item you want is to return your original item and place a new order.
Our returns address
Heritage Handmade
C M BLOC 78 N 647 DAOUDIATE
MARRAKECH, MOROCCO
Questions about a return? Contact us — we are happy to help.
Full refund
Full refund
If for any reason you are not satisfied with your order, you can return the item(s) for a refund within 30 days of receiving your order.
How to return an item
1. Contact us first through our contact page or at heritagehandmade833@gmail.com to let us know you would like to return an item. We will send you our return address and the documents required for customs clearance. Returns sent without contacting us first, or without these documents, cannot be accepted.
2. Pack the item carefully. Items must be unworn or unused, in the same condition you received them, with original tags and packaging. The goods remain your responsibility until they reach our workshop, so we recommend an insured shipping service and keeping your proof of postage until your refund is confirmed.
3. Ship it back within the 30-day window. Please allow for transit time — the parcel should be on its way to us within 30 days of receiving your order.
Return shipping costs
Return shipping costs are paid by the customer. The original shipping charges are not refundable.
Non-returnable items
Customized and made-to-order products are not refundable.
Refunds
Once we receive your return and confirm the item is in the same condition it was shipped in, we will email you to confirm, and refund your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.
Exchanges
We do not currently offer direct exchanges. The fastest way to get the item you want is to return your original item and place a new order.
Our returns address
Heritage Handmade
C M BLOC 78 N 647 DAOUDIATE
MARRAKECH, MOROCCO
Questions about a return? Contact us — we are happy to help.
Need help? Connect to a designer
Need help? Connect to a designer
We are here to assist you! Whether you have questions about our handmade collections, need help with an order, or simply want to learn more about our craft, don’t hesitate to get in touch. Below, you'll find all the ways you can connect with The Heritage Handmade team.
How to Reach Us
1. By Email
Our team is ready to answer your emails and ensure you receive the support you need. Write to us anytime at:
📧 heritagehandmade833@gmail.com
Response Time: We aim to respond within 24-48 hours.
2. By Phone
Speak directly with a member of our team during business hours:
📞 +212 645878588
Business Hours: Monday - Sunday, 9:00 AM - 9:00 PM (EST).
Send Us a Message Online
For your convenience, use the contact form below to send us a message. Please include as many details as possible, so we can assist you effectively. Fields marked with an asterisk (*) are required.
Frequently Asked Questions (FAQs)
Before reaching out, you may find the answer to your question below.
Q1: Where is my order?
We process and ship orders within 1–3 business days. Once your order is shipped, you will receive an email with tracking information. If you haven’t received updates, feel free to email us at heritagehandmade833@gmail.com with your order number.
Q2: Do you ship internationally?
Yes! We proudly ship our handmade products worldwide. Shipping is free to the United States; for other countries, fees and delivery times vary depending on your location and the weight of your order. Visit our Shipping Information page for more details. If you need express shipping, please contact us before ordering.
Q3: Can I return an item?
We accept returns within 30 days of receipt. Return shipping costs are paid by the customer. For details on our return policy and how to initiate a return, please visit our Returns & Exchanges page.
For more FAQs, visit our FAQ page.
Why Contact Us?
At The Heritage Handmade, we believe in personalized service. Every query matters, whether you’re exploring our collections or seeking help with an order. Here’s what you can expect when you contact us:
- Friendly Support: Our team is dedicated to making your experience smooth and enjoyable.
- Expert Advice: Have questions about our handmade items? We’re happy to share insights into the craftsmanship and materials we use.
- Quick Resolutions: Your time is important, and we prioritize resolving any issues promptly.
Explore Our Collections
Looking for inspiration or need help choosing the perfect handmade item? Take a look at some of our popular categories:
- Home Décor: Add warmth to your home with artisanal rugs, pottery, and more.
- Fashion Accessories: Handwoven scarves, unique jewelry, and stylish bags.
- Gifts: Find thoughtful, one-of-a-kind gifts for loved ones.
Visit our Shop All page to explore everything we offer!
Meet Our Team
At The Heritage Handmade, our team is made up of talented artisans and passionate customer service professionals. Every product is crafted with love, and every query is handled with care.
Our founder, Najoua, started The Heritage Handmade to preserve traditional craftsmanship and bring unique, sustainable products to the world.
Today, our team continues to honor this vision by offering high-quality, ethically sourced items.
Connect with Us on Social Media
Stay updated with our latest collections, stories, and exclusive offers:
- Instagram: Discover behind-the-scenes looks at our crafting process.
- Facebook: Join our community of artisans and craft enthusiasts.
- Pinterest: Get inspired by our curated boards featuring handmade décor, fashion, and more.
Don’t forget to tag us in your photos! Use #TheHeritageHandmade for a chance to be featured.
Accessibility Information
We are committed to making our products and services accessible to everyone. If you have specific accessibility needs or require additional assistance, please let us know at heritagehandmade833@gmail.com We will do our best to accommodate your request.
Customer Testimonials
Here’s what some of our customers have to say about The Heritage Handmade:
“I’ve never seen such beautifully crafted products. The quality is outstanding, and the customer service is top-notch!”
— Emma R.
“My experience with The Heritage Handmade has been fantastic from start to finish. The team was so helpful when I had questions about my order.”
— Liam W.
“One of the best kaftan I have purchased. The seller was very nice and easy to communicate with. She followed up my order and arrived to USA in a very short time. The package I received was wrapped in a very nice bag! The kaftan itself is a very nice and made with high quality finishing touches. I can't wait to wear it in the lovely family occasions. Thank you very much for the nice experience 🤍.”
— Haneen.
Want to share your experience? Send your testimonial and leave a review on our Reviews page.
Partner With Us
Are you a retailer interested in carrying our products, or an organization looking to collaborate? We’d love to hear from you. Please reach out to our partnerships team at heritagehandmade833@gmail.com
Final Note
Thank you for your interest in The Heritage Handmade! We value every customer and look forward to connecting with you. Whether you’re here to shop, learn about our craft, or seek support, we’re here to help.
For immediate assistance, please call us at +212 645878588, or drop us a message through the contact form.
Let’s keep the tradition of handmade artistry alive, together.
Share
Questions? We've Got You Covered!
Official Authenticity & Fraud Warning
Please be aware that our authentic, one-of-a-kind vintage pieces are sold exclusively on our official website [theheritagehandmade.com]. We do not sell through third-party discount sites, external marketplaces, or pop-up liquidators.
If you encounter our original photos, brand name, or product descriptions on another domain—especially offering duplicate stock or unusually low prices—it is an unauthorized scam site. We strongly advise against purchasing from these sites to protect your payment details and personal data.
Are your vintage kaftans ready to wear, or do they need cleaning before use?
Our vintage kaftans are ready to wear and carefully prepared before they reach you. Each piece is professionally cleaned using gentle dry-cleaning techniques to preserve its quality, fabric, and embroidery. We also inspect every kaftan and carry out any necessary repairs—such as securing seams or replacing buttons—while maintaining its authentic vintage character. This ensures you receive a piece that feels luxurious, clean, and beautifully restored, without losing its original charm.
How will my item be packed and shipped?
Each piece is carefully wrapped in eco-friendly, protective packaging to ensure it arrives safely. Orders are shipped with Fedex, and other trusted international carriers and include tracking.
Shipping & Delivery
The Heritage Handmade ships worldwide with care using trusted international carriers. Every order is fully tracked.
Where We Ship From
All our pieces are handmade in Morocco and shipped directly from our workshop in Marrakech. Each item is carefully prepared and packed by hand so it arrives just as it left us.
Processing Time
Orders are prepared within 1–3 business days before shipping. Custom or made-to-order pieces may need additional time; we will always tell you in advance.
Carriers and Delivery Times
| Destination | What you order | Carrier | Delivery time (business days) |
|---|---|---|---|
| United States | Everything except spa gift baskets | Aramex | 4–6 |
| United States | Spa gift baskets | DHL Express | 3–5 |
| United Kingdom | All items | Aramex | 5–7 |
| Europe (EU countries) | All items | Aramex | 6–12 |
| All other countries | All items | Aramex | 8–14 |
Orders weighing more than 6 kg (rugs, tables, mirrors, wall panels and similar large pieces) ship to countries outside the United States by EMS, usually within 7–14 business days. Large pieces to the United States ship by Aramex.
Very large orders: if your order weighs more than 35 kg in total, please contact us before ordering so we can arrange the safest shipping for you.
Express Shipping
In a hurry? If you need your order faster than our standard delivery times, please contact us before placing your order at heritagehandmade833@gmail.com. Tell us what you would like to order and your delivery address, and we will check the available express options (such as DHL Express) and send you the price and estimated delivery time. Express shipping is not available at checkout and is arranged directly with us.
Shipping Rates
United States
Free shipping on every order. Shipping is already included in our prices. Spa gift baskets ship by DHL Express because cosmetic products cannot be sent to the USA by standard courier; the DHL fee is shown at checkout.
All other countries
Orders over 6 kg ship free. For orders up to 6 kg, shipping is free in many countries. In the other countries a small additional shipping fee applies, based on the total weight of your order. The exact amount is always shown at checkout before you pay.
| Country | Up to 1 kg | Up to 1.5 kg | Up to 3 kg | Up to 6 kg |
|---|---|---|---|---|
| United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Ireland, Portugal, Poland, Czech Republic, Hungary, Slovakia, Slovenia, Croatia, Cyprus, Malta, Luxembourg, Latvia, Lithuania, Estonia, Bulgaria, Australia | Free | Free | Free | Free |
| Canada | Free | Free | Free | $13 |
| Sweden, Denmark, Finland, Greece, Romania | $10 | $12 | Free | Free |
| United Arab Emirates, Qatar, Bahrain, Kuwait, Oman, Saudi Arabia, Egypt, Iraq, Jordan, Lebanon, Türkiye | Free | Free | Free | $12 |
| China, Hong Kong, India, Indonesia, Malaysia, Singapore, Taiwan, Thailand, Tunisia, New Zealand | Free | $6 | $6 | $25 |
| Switzerland, South Korea, Libya | $12 | $17 | $29 | $70 |
| Japan | $21 | $26 | $36 | $72 |
| All other countries we ship to (for example Norway, Mexico, Brazil, South Africa, Algeria) | $102 | $124 | $162 | $240 |
Fees are in US dollars. A typical kaftan, djellaba or jacket weighs about 1 kg; a two-piece kaftan about 1.5 kg.
If your country is not listed or you have questions about the cost for your order, contact us and we will help.
Orders With Several Items (United States)
This applies to orders shipped to the United States only. If your order includes a spa gift basket together with other products, your order will be sent in two separate packages with two different carriers: the spa gift basket by DHL Express (3–5 business days) and the other items by Aramex (4–6 business days). Each package has its own tracking number, and we will contact you to let you know. The packages may arrive on different days.
For all other countries, spa gift baskets and other items all ship by Aramex, so your order is not split because of the basket.
Tracking Your Order
As soon as your order ships you will receive a tracking number by email so you can follow every step.
Customs & Import Duties
Depending on your country, customs fees or import taxes may apply. These charges are set by your local customs office and are the responsibility of the customer.
If a package is returned to us because the customer refuses to pay customs fees, we will refund the item price only. Shipping costs are non-refundable, even if shipping was free.
Important Information
Please make sure your shipping address is complete and accurate and your phone number is correct and reachable. Carriers may contact you for delivery updates or customs clearance. Incorrect information can cause delays or failed delivery.
Need Help?
If you have any questions about shipping or delivery, contact us at heritagehandmade833@gmail.com. We usually reply within 1–24 hours.
Our Promise
Secure and careful packaging. Reliable international carriers (Aramex, DHL, EMS). Full tracking on every order. Support before and after your purchase.
Do I need to pay customs or import taxes?
Buyers are responsible for any customs or import taxes that may apply in their country. We’re not responsible for delays due to customs.
Shipping & Delivery
The Heritage Handmade ships worldwide with care using trusted international carriers. Every order is fully tracked.
Where We Ship From
All our pieces are handmade in Morocco and shipped directly from our workshop in Marrakech. Each item is carefully prepared and packed by hand so it arrives just as it left us.
Processing Time
Orders are prepared within 1–3 business days before shipping. Custom or made-to-order pieces may need additional time; we will always tell you in advance.
Carriers and Delivery Times
| Destination | What you order | Carrier | Delivery time (business days) |
|---|---|---|---|
| United States | Everything except spa gift baskets | Aramex | 4–6 |
| United States | Spa gift baskets | DHL Express | 3–5 |
| United Kingdom | All items | Aramex | 5–7 |
| Europe (EU countries) | All items | Aramex | 6–12 |
| All other countries | All items | Aramex | 8–14 |
Orders weighing more than 6 kg (rugs, tables, mirrors, wall panels and similar large pieces) ship to countries outside the United States by EMS, usually within 7–14 business days. Large pieces to the United States ship by Aramex.
Very large orders: if your order weighs more than 35 kg in total, please contact us before ordering so we can arrange the safest shipping for you.
Express Shipping
In a hurry? If you need your order faster than our standard delivery times, please contact us before placing your order at heritagehandmade833@gmail.com. Tell us what you would like to order and your delivery address, and we will check the available express options (such as DHL Express) and send you the price and estimated delivery time. Express shipping is not available at checkout and is arranged directly with us.
Shipping Rates
United States
Free shipping on every order. Shipping is already included in our prices. Spa gift baskets ship by DHL Express because cosmetic products cannot be sent to the USA by standard courier; the DHL fee is shown at checkout.
All other countries
Orders over 6 kg ship free. For orders up to 6 kg, shipping is free in many countries. In the other countries a small additional shipping fee applies, based on the total weight of your order. The exact amount is always shown at checkout before you pay.
| Country | Up to 1 kg | Up to 1.5 kg | Up to 3 kg | Up to 6 kg |
|---|---|---|---|---|
| United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Ireland, Portugal, Poland, Czech Republic, Hungary, Slovakia, Slovenia, Croatia, Cyprus, Malta, Luxembourg, Latvia, Lithuania, Estonia, Bulgaria, Australia | Free | Free | Free | Free |
| Canada | Free | Free | Free | $13 |
| Sweden, Denmark, Finland, Greece, Romania | $10 | $12 | Free | Free |
| United Arab Emirates, Qatar, Bahrain, Kuwait, Oman, Saudi Arabia, Egypt, Iraq, Jordan, Lebanon, Türkiye | Free | Free | Free | $12 |
| China, Hong Kong, India, Indonesia, Malaysia, Singapore, Taiwan, Thailand, Tunisia, New Zealand | Free | $6 | $6 | $25 |
| Switzerland, South Korea, Libya | $12 | $17 | $29 | $70 |
| Japan | $21 | $26 | $36 | $72 |
| All other countries we ship to (for example Norway, Mexico, Brazil, South Africa, Algeria) | $102 | $124 | $162 | $240 |
Fees are in US dollars. A typical kaftan, djellaba or jacket weighs about 1 kg; a two-piece kaftan about 1.5 kg.
If your country is not listed or you have questions about the cost for your order, contact us and we will help.
Orders With Several Items (United States)
This applies to orders shipped to the United States only. If your order includes a spa gift basket together with other products, your order will be sent in two separate packages with two different carriers: the spa gift basket by DHL Express (3–5 business days) and the other items by Aramex (4–6 business days). Each package has its own tracking number, and we will contact you to let you know. The packages may arrive on different days.
For all other countries, spa gift baskets and other items all ship by Aramex, so your order is not split because of the basket.
Tracking Your Order
As soon as your order ships you will receive a tracking number by email so you can follow every step.
Customs & Import Duties
Depending on your country, customs fees or import taxes may apply. These charges are set by your local customs office and are the responsibility of the customer.
If a package is returned to us because the customer refuses to pay customs fees, we will refund the item price only. Shipping costs are non-refundable, even if shipping was free.
Important Information
Please make sure your shipping address is complete and accurate and your phone number is correct and reachable. Carriers may contact you for delivery updates or customs clearance. Incorrect information can cause delays or failed delivery.
Need Help?
If you have any questions about shipping or delivery, contact us at heritagehandmade833@gmail.com. We usually reply within 1–24 hours.
Our Promise
Secure and careful packaging. Reliable international carriers (Aramex, DHL, EMS). Full tracking on every order. Support before and after your purchase.
How long will it take for my order to arrive?
Most orders arrive within 5-8 or 7-14 business days, depending on your location and the weight of your order. You’ll receive tracking details once your order ships.
Shipping & Delivery
The Heritage Handmade ships worldwide with care using trusted international carriers. Every order is fully tracked.
Where We Ship From
All our pieces are handmade in Morocco and shipped directly from our workshop in Marrakech. Each item is carefully prepared and packed by hand so it arrives just as it left us.
Processing Time
Orders are prepared within 1–3 business days before shipping. Custom or made-to-order pieces may need additional time; we will always tell you in advance.
Carriers and Delivery Times
| Destination | What you order | Carrier | Delivery time (business days) |
|---|---|---|---|
| United States | Everything except spa gift baskets | Aramex | 4–6 |
| United States | Spa gift baskets | DHL Express | 3–5 |
| United Kingdom | All items | Aramex | 5–7 |
| Europe (EU countries) | All items | Aramex | 6–12 |
| All other countries | All items | Aramex | 8–14 |
Orders weighing more than 6 kg (rugs, tables, mirrors, wall panels and similar large pieces) ship to countries outside the United States by EMS, usually within 7–14 business days. Large pieces to the United States ship by Aramex.
Very large orders: if your order weighs more than 35 kg in total, please contact us before ordering so we can arrange the safest shipping for you.
Express Shipping
In a hurry? If you need your order faster than our standard delivery times, please contact us before placing your order at heritagehandmade833@gmail.com. Tell us what you would like to order and your delivery address, and we will check the available express options (such as DHL Express) and send you the price and estimated delivery time. Express shipping is not available at checkout and is arranged directly with us.
Shipping Rates
United States
Free shipping on every order. Shipping is already included in our prices. Spa gift baskets ship by DHL Express because cosmetic products cannot be sent to the USA by standard courier; the DHL fee is shown at checkout.
All other countries
Orders over 6 kg ship free. For orders up to 6 kg, shipping is free in many countries. In the other countries a small additional shipping fee applies, based on the total weight of your order. The exact amount is always shown at checkout before you pay.
| Country | Up to 1 kg | Up to 1.5 kg | Up to 3 kg | Up to 6 kg |
|---|---|---|---|---|
| United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Ireland, Portugal, Poland, Czech Republic, Hungary, Slovakia, Slovenia, Croatia, Cyprus, Malta, Luxembourg, Latvia, Lithuania, Estonia, Bulgaria, Australia | Free | Free | Free | Free |
| Canada | Free | Free | Free | $13 |
| Sweden, Denmark, Finland, Greece, Romania | $10 | $12 | Free | Free |
| United Arab Emirates, Qatar, Bahrain, Kuwait, Oman, Saudi Arabia, Egypt, Iraq, Jordan, Lebanon, Türkiye | Free | Free | Free | $12 |
| China, Hong Kong, India, Indonesia, Malaysia, Singapore, Taiwan, Thailand, Tunisia, New Zealand | Free | $6 | $6 | $25 |
| Switzerland, South Korea, Libya | $12 | $17 | $29 | $70 |
| Japan | $21 | $26 | $36 | $72 |
| All other countries we ship to (for example Norway, Mexico, Brazil, South Africa, Algeria) | $102 | $124 | $162 | $240 |
Fees are in US dollars. A typical kaftan, djellaba or jacket weighs about 1 kg; a two-piece kaftan about 1.5 kg.
If your country is not listed or you have questions about the cost for your order, contact us and we will help.
Orders With Several Items (United States)
This applies to orders shipped to the United States only. If your order includes a spa gift basket together with other products, your order will be sent in two separate packages with two different carriers: the spa gift basket by DHL Express (3–5 business days) and the other items by Aramex (4–6 business days). Each package has its own tracking number, and we will contact you to let you know. The packages may arrive on different days.
For all other countries, spa gift baskets and other items all ship by Aramex, so your order is not split because of the basket.
Tracking Your Order
As soon as your order ships you will receive a tracking number by email so you can follow every step.
Customs & Import Duties
Depending on your country, customs fees or import taxes may apply. These charges are set by your local customs office and are the responsibility of the customer.
If a package is returned to us because the customer refuses to pay customs fees, we will refund the item price only. Shipping costs are non-refundable, even if shipping was free.
Important Information
Please make sure your shipping address is complete and accurate and your phone number is correct and reachable. Carriers may contact you for delivery updates or customs clearance. Incorrect information can cause delays or failed delivery.
Need Help?
If you have any questions about shipping or delivery, contact us at heritagehandmade833@gmail.com. We usually reply within 1–24 hours.
Our Promise
Secure and careful packaging. Reliable international carriers (Aramex, DHL, EMS). Full tracking on every order. Support before and after your purchase.
What happens if my item arrives damaged?
If your item arrives damaged, please contact us within 3 days of delivery with photos. We’ll gladly offer a replacement or refund.
If for any reason you are not satisfied with your order, you can return the item(s) for a refund within 30 days of receiving your order.
How to return an item
1. Contact us first through our contact page or at heritagehandmade833@gmail.com to let us know you would like to return an item. We will send you our return address and the documents required for customs clearance. Returns sent without contacting us first, or without these documents, cannot be accepted.
2. Pack the item carefully. Items must be unworn or unused, in the same condition you received them, with original tags and packaging. The goods remain your responsibility until they reach our workshop, so we recommend an insured shipping service and keeping your proof of postage until your refund is confirmed.
3. Ship it back within the 30-day window. Please allow for transit time — the parcel should be on its way to us within 30 days of receiving your order.
Return shipping costs
Return shipping costs are paid by the customer. The original shipping charges are not refundable.
Non-returnable items
Customized and made-to-order products are not refundable.
Refunds
Once we receive your return and confirm the item is in the same condition it was shipped in, we will email you to confirm, and refund your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.
Exchanges
We do not currently offer direct exchanges. The fastest way to get the item you want is to return your original item and place a new order.
Our returns address
Heritage Handmade
C M BLOC 78 N 647 DAOUDIATE
MARRAKECH, MOROCCO
Questions about a return? Contact us — we are happy to help.
Is my payment information secure?
Absolutely. Every transaction is processed through secure, PCI-compliant, encrypted payment gateways. We never see or store your full card details — your information stays private and protected from checkout to confirmation.
At Heritage handmade, we are committed to protecting your privacy. This policy outlines the types of personal information we collect and how it is used.
Information Collection:
Personal information, such as your name, address, email, and payment information, is collected when you place an order on our website or sign up for our mailing list.
We may also collect information about your browsing behavior on our site, such as the pages you visit and products you view.
Information Use:
Your personal information is used to process orders, send updates and promotional material, and improve your shopping experience on our website.
We may also use your information for internal purpose, such as data analysis and research.
Information Sharing:
We do not sell or rent your personal information to third parties.
We may share your information with third-party service providers to assist with order processing, shipping, and payment processing.
Data Security:
We use industry-standard measures to protect the security of your personal information.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
Changes to This Policy:
We may periodically update this policy to reflect changes in our practices and services.
If significant changes are made, we will notify you by email or through a notice on our website.
Contact Us:
If you have questions about this policy or our privacy practices, please contact us at Contact Us. We are committed to resolving any concerns you may have.
Our Certifications & Awards
Recognized for excellence in traditional Moroccan craftsmanship
Artisan Certified
Certificate (2019)
Heritage Award
Warm & Personal
We’re a small Moroccan family of artisans passionate about sharing our culture through handmade treasures. Each item carries a story — of patience, passion, and heritage — crafted with love and sent directly from our family to yours
Customers are saying
The Heritage Handmade promise
Shop with confidence. Handmade with care.
Authenticity guaranteed
Handmade in Morocco by named artisans, never mass produced
One of a kind
Most pieces exist in a single unit and are never remade
Money-back guarantee
Not the right fit? Full refund, no hassle
Free US shipping
Every order ships free, tracked door to door
Secure checkout
Encrypted payment, your details stay private
Fair trade sourcing
Every piece supports the artisan who made it
