Shipping, delivery and Taxes

 

 At The Heritage Handmade, we offer a range of products that are in stock and ready to be shipped from our distribution center. Here’s what you need to know about our shipping and delivery policies.

General Information

• Order Acceptance and Availability: All orders are subject to acceptance and availability. Items in your shopping cart are not reserved and can be purchased by other customers.
• Commitment to Delivery: We strive to deliver your orders safely, efficiently, and on time.

Shipping Options for Retail Customers

• Express Shipping (If needed):
  • Carrier: DHL
  • Shipping Time: We ship within 1-3 business days, plus transit time.
  • Benefit: Fast and reliable delivery for items under 2 kilograms.
  • You can contact us to use this fast shipping but it might be some additional cost. 
• Standard Shipping (default shipping):
  • Carrier: EMS (Express Mail Service)
  • Shipping Time: 10-14 business days
  • All products shipped by this standard shipping.
• Freight Service (Items > 30kg):
  • Carrier: Freight Service
  • Details: Delivery timeline varies; provided upon order placement.
  • Benefit: Secure and efficient delivery for bulk orders or items over 30 kilograms.

Shipping Options for Wholesale Customers

For wholesale orders, shipping needs can vary. Please contact us directly to discuss your specific requirements. We’ll help you find the best and most cost-effective shipping solution.

Exceptional Cases: 

If you are in a hurry and need express shipping, or if you prefer a slower, more economical option, please contact us to adjust your shipping method. Our customer support team is ready to help you find the best shipping solution to meet your needs.

Contact Information

For any questions or assistance with your shipping, contact our customer support team through the “Contact Us” page. We’re here to help ensure your shipping needs are met.

Shipping Times by Region

• Express Shipping:
  • USA: 3-5 business days
  • Europe: 2-4 business days
• Standard Shipping: 10-14 business days

Customs Fees, Duties & Taxes

For international orders, import duties and taxes are determined by your country’s customs and are not included in our prices at checkout. These fees must be paid by the customer upon delivery.

If a customer refuses to pay the required duties and taxes, the order will be returned to us. In this case:

• The customer is fully responsible for the cost of return shipping and any import fees required for the package to re-enter Morocco.
• Once we receive the returned items in their original condition, we will process the refund, minus all applicable return and re-import costs.

We recommend checking your country’s customs regulations before placing an order to avoid unexpected charges.

Tracking Your Order

After your order is shipped, you’ll receive an email with your tracking number. Registered customers can sign in to their account to find this information. For any tracking issues, contact our Customer Service.

Order Dispatch

Orders are dispatched within 1-3 business days after the order date, following payment confirmation and stock availability. Orders placed over the weekend will be dispatched the following Monday.

Invoice and Unsuccessful Deliveries

• All deliveries include an invoice stating the value of each item.
• For sale items, the invoice will reflect the discounted amounts.
• If delivery is unsuccessful, we’ll contact you to arrange an alternative address. If no alternative can be found, the package will be returned to our warehouse, and shipping costs will be deducted from your refund.

 

Thank you for choosing The Heritage Handmade LLC. We are committed to delivering high-quality products right to your doorstep with a range of versatile shipping options to meet the needs of both retail and wholesale customers.