Our vintage kaftans are ready to wear and carefully prepared before they reach you. Each piece is professionally cleaned using gentle dry-cleaning techniques to preserve its quality, fabric, and embroidery. We also inspect every kaftan and carry out any necessary repairs—such as securing seams or replacing buttons—while maintaining its authentic vintage character. This ensures you receive a piece that feels luxurious, clean, and beautifully restored, without losing its original charm.

Each piece is carefully wrapped in eco-friendly, protective packaging to ensure it arrives safely. Orders are shipped with Fedex, and other trusted international carriers and include tracking.

Shipping & Delivery

The heritage handmade's Team ship worldwide with care using trusted international carriers.
Most of our customers receive their orders within just a few days, safely and fully tracked.

🌍 Where We Ship From

All our pieces are handmade in Morocco 🇲🇦 and shipped directly from our workshop.

Each item is carefully prepared and packed by hand to ensure it arrives safely, just as it left us.

✈️ Shipping Options

Express Shipping (Most Popular)

• Delivery time:
  USA: 3–5 business days
  Europe: 2–4 business days
  Other countries: 3–7 business days
• Carrier: FedEx, DHL International
• Cost:
  Free on orders over $120
  $25 on orders under $120

Standard Shipping

• Delivery time: 10–14 business days worldwide
• Cost: Free

Perfect if you're not in a rush.

Large or Heavy Items

Some oversized items (such as furniture or large décor pieces) may require specialized shipping.

• Delivery: 7–14 days
• Carrier: EMS or freight service

We will contact you after your order to arrange the safest delivery option.

⏱ Processing Time

All orders are prepared within 1–3 business days before shipping.

Custom or made-to-order pieces may require additional time — this will always be clearly communicated.

📦 Tracking Your Order

As soon as your order ships, you will receive a tracking number by email so you can follow your package every step of the way.

🛃 Customs & Import Duties

Depending on your country, customs fees or import taxes may apply.

These charges are determined by your local customs office and are the responsibility of the customer.

If a package is returned to us because the customer refuses to pay customs fees:

• We will issue a refund for the item price only
• Shipping costs are non-refundable, even if the original shipping was free

📍 Important Information (Please Read)

To ensure smooth delivery, please make sure:

• Your shipping address is complete and accurate
• Your phone number is correct and reachable

Shipping carriers may contact you for delivery updates or customs clearance.
Incorrect information may cause delays or failed delivery.

💬 Need Help?

We’re here for you.

If you have any questions about shipping or delivery, feel free to contact us.
We usually respond within 1-24 hours and will gladly assist you.

🤍 Our Promise

✔ Secure and careful packaging
✔ Reliable international carriers (FedEx, DHL, EMS)
✔ Full tracking on every order
✔ Support before and after your purchase

Your piece is not just shipped — it’s handled with care from our hands to yours.

Buyers are responsible for any customs or import taxes that may apply in their country. We’re not responsible for delays due to customs.

Shipping & Delivery

The heritage handmade's Team ship worldwide with care using trusted international carriers.
Most of our customers receive their orders within just a few days, safely and fully tracked.

🌍 Where We Ship From

All our pieces are handmade in Morocco 🇲🇦 and shipped directly from our workshop.

Each item is carefully prepared and packed by hand to ensure it arrives safely, just as it left us.

✈️ Shipping Options

Express Shipping (Most Popular)

• Delivery time:
  USA: 3–5 business days
  Europe: 2–4 business days
  Other countries: 3–7 business days
• Carrier: FedEx, DHL International
• Cost:
  Free on orders over $120
  $25 on orders under $120

Standard Shipping

• Delivery time: 10–14 business days worldwide
• Cost: Free

Perfect if you're not in a rush.

Large or Heavy Items

Some oversized items (such as furniture or large décor pieces) may require specialized shipping.

• Delivery: 7–14 days
• Carrier: EMS or freight service

We will contact you after your order to arrange the safest delivery option.

⏱ Processing Time

All orders are prepared within 1–3 business days before shipping.

Custom or made-to-order pieces may require additional time — this will always be clearly communicated.

📦 Tracking Your Order

As soon as your order ships, you will receive a tracking number by email so you can follow your package every step of the way.

🛃 Customs & Import Duties

Depending on your country, customs fees or import taxes may apply.

These charges are determined by your local customs office and are the responsibility of the customer.

If a package is returned to us because the customer refuses to pay customs fees:

• We will issue a refund for the item price only
• Shipping costs are non-refundable, even if the original shipping was free

📍 Important Information (Please Read)

To ensure smooth delivery, please make sure:

• Your shipping address is complete and accurate
• Your phone number is correct and reachable

Shipping carriers may contact you for delivery updates or customs clearance.
Incorrect information may cause delays or failed delivery.

💬 Need Help?

We’re here for you.

If you have any questions about shipping or delivery, feel free to contact us.
We usually respond within 1-24 hours and will gladly assist you.

🤍 Our Promise

✔ Secure and careful packaging
✔ Reliable international carriers (FedEx, DHL, EMS)
✔ Full tracking on every order
✔ Support before and after your purchase

Your piece is not just shipped — it’s handled with care from our hands to yours.

Most orders arrive within 3-5 or 7-14 business days, depending on your location and the weight of your order. You’ll receive tracking details once your order ships.

Shipping & Delivery

The heritage handmade's Team ship worldwide with care using trusted international carriers.
Most of our customers receive their orders within just a few days, safely and fully tracked.

🌍 Where We Ship From

All our pieces are handmade in Morocco 🇲🇦 and shipped directly from our workshop.

Each item is carefully prepared and packed by hand to ensure it arrives safely, just as it left us.

✈️ Shipping Options

Express Shipping (Most Popular)

• Delivery time:
  USA: 3–5 business days
  Europe: 2–4 business days
  Other countries: 3–7 business days
• Carrier: FedEx, DHL International
• Cost:
  Free on orders over $120
  $25 on orders under $120

Standard Shipping

• Delivery time: 10–14 business days worldwide
• Cost: Free

Perfect if you're not in a rush.

Large or Heavy Items

Some oversized items (such as furniture or large décor pieces) may require specialized shipping.

• Delivery: 7–14 days
• Carrier: EMS or freight service

We will contact you after your order to arrange the safest delivery option.

⏱ Processing Time

All orders are prepared within 1–3 business days before shipping.

Custom or made-to-order pieces may require additional time — this will always be clearly communicated.

📦 Tracking Your Order

As soon as your order ships, you will receive a tracking number by email so you can follow your package every step of the way.

🛃 Customs & Import Duties

Depending on your country, customs fees or import taxes may apply.

These charges are determined by your local customs office and are the responsibility of the customer.

If a package is returned to us because the customer refuses to pay customs fees:

• We will issue a refund for the item price only
• Shipping costs are non-refundable, even if the original shipping was free

📍 Important Information (Please Read)

To ensure smooth delivery, please make sure:

• Your shipping address is complete and accurate
• Your phone number is correct and reachable

Shipping carriers may contact you for delivery updates or customs clearance.
Incorrect information may cause delays or failed delivery.

💬 Need Help?

We’re here for you.

If you have any questions about shipping or delivery, feel free to contact us.
We usually respond within 1-24 hours and will gladly assist you.

🤍 Our Promise

✔ Secure and careful packaging
✔ Reliable international carriers (FedEx, DHL, EMS)
✔ Full tracking on every order
✔ Support before and after your purchase

Your piece is not just shipped — it’s handled with care from our hands to yours.

If your item arrives damaged, please contact us within 3 days of delivery with photos. We’ll gladly offer a replacement or refund.

If for any reason clients are not satisfied with an order, the item(s) can be returned for a refund.

You can return any item for a refund, within 28 days of receiving your original order; please consider that it might take several working days for your return to reach our warehouse. Please make sure the parcel will arrive at our warehouse within the established time. Returns of the established time will not be accepted.

N.B. Customized products are not refundable. Please notify our customer service of your intention of returning the item(s) at contact us. We will provide you the required document for the customs clearance, otherwise the return will not be accepted.
Please retain a proof of postage until we have confirmed your refund has been processed.

The goods are your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way, we also suggest that you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.

Please note that all the return shipping costs are at the expense of the customer.

Our Returns Address is:

Heritage Handmade
C M BLOC 78 N 647 DAOUDIATE
MARRAKECH MOROCCO

As soon as we will receive your package and will check that the item is confirm with how it was shipped to you, we will confirm you by email that your return has been accepted, and we will proceed to refund the credit card with which the payment has been made, the original shipping charges will not be refunded.
(refund will be made within 30 days, or in line with the credit card policies)

EXCHANGE

At the moment we do not offer exchanges, we are sorry but we don’t have the processes in place to support it just yet. We’re happy to accept returns of unworn items with original tags attached within 28 days of the order date; please consider that it might take several working days for your return to reach our warehouse. Please make sure the parcel will arrive at our warehouse within the established time. Returns of the established time will not be accepted.
You’d then be able to place a new order.

Absolutely. All payments are processed through secure, encrypted gateways — your information is protected and never shared.

At Heritage handmade, we are committed to protecting your privacy. This policy outlines the types of personal information we collect and how it is used.

Information Collection:

Personal information, such as your name, address, email, and payment information, is collected when you place an order on our website or sign up for our mailing list.
We may also collect information about your browsing behavior on our site, such as the pages you visit and products you view.

Information Use:

Your personal information is used to process orders, send updates and promotional material, and improve your shopping experience on our website.
We may also use your information for internal purpose, such as data analysis and research.

Information Sharing:

We do not sell or rent your personal information to third parties.
We may share your information with third-party service providers to assist with order processing, shipping, and payment processing.

Data Security:

We use industry-standard measures to protect the security of your personal information.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

Changes to This Policy:

We may periodically update this policy to reflect changes in our practices and services.
If significant changes are made, we will notify you by email or through a notice on our website.

Contact Us:

If you have questions about this policy or our privacy practices, please contact us at Contact Us. We are committed to resolving any concerns you may have.